About Us
Welcome to Kiwiwags
At Kiwiwags, we believe pets make ordinary days brighter.
They greet us with wagging tails, curious paws, sleepy cuddles, playful zoomies, and the kind of love that turns a house into a home. That is why we created Kiwiwags — a pet-focused online store made for dogs, cats, and the people who adore them.
We are here to make pet shopping feel simple, joyful, and dependable. From playful toys and grooming helpers to cosy comfort pieces, walking accessories, and everyday pet essentials, our collection is chosen to support happier pets and more confident pet parents.
Our Story
Kiwiwags was created with one simple idea: pets deserve products that are practical, comfortable, and full of personality.
We know that pet parents want more than just cute products. You want items that make daily life easier, help your pet feel cared for, and bring a little extra happiness into your routine. Whether you are shopping for a playful pup, a curious cat, a senior companion, or a new furry family member, Kiwiwags is here to help you find something useful, thoughtful, and pet-approved.
Our name says it all. “Kiwi” reflects our New Zealand connection, and “wags” celebrates the little signs of happiness pets give us every day.
What We Offer
Kiwiwags offers a curated range of dog and cat products designed for everyday pet life.
Our collection may include:
- Pet toys for play, enrichment, and entertainment
- Grooming products to support regular care routines
- Walking accessories for safer and more comfortable outings
- Beds, mats, and comfort items for rest and relaxation
- Feeding and home accessories for daily convenience
- Cat essentials for curious, playful, and cosy indoor companions
Every product is selected with customer experience in mind. We look for items that feel practical, helpful, and enjoyable for pets and their humans.
Why Pet Parents Choose Kiwiwags
Shopping for pets should feel easy, not overwhelming.
At Kiwiwags, we aim to provide a store experience that is clear, friendly, and reliable from the moment you land on our website to the moment your order arrives. We keep our product pages easy to understand, our support approachable, and our policies transparent so you can shop with confidence.
We believe in:
- Clear product information
- Friendly customer support
- Secure online checkout
- Transparent shipping and return policies
- Practical products for real pet households
- A shopping experience that feels warm, simple, and trustworthy
Our goal is not just to sell pet products. Our goal is to help make everyday pet care a little easier and a lot more joyful.
Our Promise
Your pet’s comfort, safety, and happiness matter to us.
While every pet is wonderfully different, we do our best to provide useful product information so you can choose items that suit your pet’s size, behaviour, age, and needs. We encourage pet parents to supervise pets with new toys, check product details before ordering, and contact us if they need help choosing the right item.
If something is not right with your order, our team is here to help. We want your Kiwiwags experience to feel supportive, honest, and easy from start to finish.
Where We Are Based
Kiwiwags is a New Zealand-facing online pet store based in Wellington.
Business Name: Kiwiwags
Email: support@kiwiwags.nz
Business Address: 38 Rimu Road, Kelburn, Wellington 6012, New Zealand
Some Kiwiwags orders may be fulfilled through our warehouse partner in Hong Kong. This allows us to offer a wider selection of pet products while continuing to support customers through our Kiwiwags store.
Warehouse Address: No. 245 Beigang, Sai Kung District, New Territories, Hong Kong
Please note that our business address and warehouse address are not public retail locations. For all order questions, delivery updates, returns, or support requests, please contact us first at support@kiwiwags.nz.
Built for Pets With Personality
Every pet has their own little quirks.
Some dogs love a game of chase. Some cats prefer the box more than the toy. Some pets are bold, some are gentle, some are fussy, and some are always ready for the next adventure.
Kiwiwags celebrates all of them.
We are here for the tail wags, the happy purrs, the muddy paws, the treat-time excitement, and the quiet moments at the end of the day. Our store is built for real pets, real homes, and real people who want to give their furry companions a little more comfort, care, and joy.
Need Help?
We are always happy to help with product questions, order updates, shipping concerns, returns, and general enquiries.
Contact Kiwiwags: support@kiwiwags.nz
Thank you for choosing Kiwiwags. We are delighted to be part of your pet’s everyday adventures.