Payment Methods & Policy

Last updated: 9 June 2026

At Kiwiwags, we want checkout to feel simple, secure, and stress-free. This Payment Methods & Policy explains which payment options we accept, how payments are processed, and what happens if there is a payment issue with your order.

Business Information

Business Name: Kiwiwags
Email: support@kiwiwags.nz
Business Address: 38 Rimu Road, Kelburn, Wellington 6012, New Zealand

Some Kiwiwags orders may be fulfilled through our warehouse partner in Hong Kong.

Warehouse Address: No. 245 Beigang, Sai Kung District, New Territories, Hong Kong

Accepted Payment Methods

Kiwiwags accepts secure online payments through the payment methods displayed at checkout.

We currently accept:

  • American Express
  • Apple Pay
  • Google Pay
  • Mastercard
  • PayPal
  • Shop Pay
  • UnionPay
  • Visa

Payment method availability may depend on your device, browser, location, card provider, and checkout settings. The payment options available for your order will be shown clearly at checkout before you complete your purchase.

Currency

All prices on our website are displayed in New Zealand Dollars (NZD) unless stated otherwise.

Your payment will be processed in NZD. If you use an overseas card or international payment account, your bank or payment provider may apply exchange rates, foreign transaction fees, or other charges. These charges are set by your bank or payment provider and are not controlled by Kiwiwags.

Secure Payment Processing

Kiwiwags takes payment security seriously. Payments are processed through secure third-party payment providers and encrypted checkout technology.

Kiwiwags does not store your full credit card or debit card details on our own systems.

Your payment provider may perform security checks, fraud checks, or verification steps before approving a transaction. This helps protect both customers and our store from unauthorised activity.

When Payment Is Taken

Payment is taken when you place your order at checkout.

Your order will only be processed once payment has been successfully authorised and confirmed. If payment is not approved, your order may not be completed.

After a successful order, you should receive an order confirmation email at the email address provided during checkout.

Failed or Declined Payments

If your payment is declined, please check that your card details, billing address, and payment information are correct.

A payment may be declined for several reasons, including insufficient funds, incorrect card details, bank security checks, expired card information, payment provider restrictions, or suspected fraud.

If your payment continues to fail, please contact your bank, card provider, PayPal, or relevant payment provider for assistance. Kiwiwags cannot override a declined payment decision made by your payment provider.

Order Review and Fraud Prevention

To protect our customers and our business, some orders may be reviewed before processing.

We may delay, cancel, or refund an order if we detect unusual activity, payment concerns, mismatched information, suspected fraud, or unauthorised use of a payment method.

If we need more information to verify an order, we may contact you using the email address provided at checkout.

Payment Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email.

Please review your confirmation carefully and contact us as soon as possible if you notice an error in your name, shipping address, product selection, or contact details.

You can contact us at support@kiwiwags.nz.

Taxes, Fees, and Additional Charges

The total price shown at checkout will include the product price and applicable shipping cost.

Kiwiwags offers flat rate shipping of NZD 6.95 on all orders.

If any additional payment provider fees, foreign exchange fees, or bank charges apply, these are charged by your bank or payment provider and are not collected by Kiwiwags.

Refunds to Original Payment Method

Approved refunds are processed back to the original payment method used at checkout.

Refunds are processed within 10 business days after approval, although your bank, card provider, PayPal, or payment provider may take additional time to make the funds available in your account.

For full refund eligibility details, please refer to our Returns & Refunds Policy.

Payment Disputes and Chargebacks

If you have a concern about your order, payment, delivery, return, or refund, please contact us first at support@kiwiwags.nz.

We are happy to review your concern and help find a fair solution.

Opening a chargeback or payment dispute before contacting us may delay the resolution process, as payment providers often require additional review time and documentation.

Payment Method Changes After Ordering

Once an order has been placed, we may not be able to change the payment method used for that order.

If you need help with an order, please contact us as soon as possible. If your order has not yet been processed, we will do our best to assist.

Buy Now, Pay Later Services

Kiwiwags only offers buy now, pay later services if they are displayed as available at checkout.

If a buy now, pay later option is available, your payment plan, instalments, fees, approvals, and repayment obligations are managed by that payment provider. Please review the provider’s terms before choosing that payment method.

Contact Us

For payment questions, order concerns, refund support, or checkout issues, please contact us:

Kiwiwags
Email: support@kiwiwags.nz
Business Address: 38 Rimu Road, Kelburn, Wellington 6012, New Zealand
Warehouse Address: No. 245 Beigang, Sai Kung District, New Territories, Hong Kong