Contact Us
Have a question about your order, need help choosing the right product, or want an update on delivery? We are here to help.
At Kiwiwags, we care about making your shopping experience simple, friendly, and reliable — because your pet deserves the best, and you deserve support that feels easy.
Customer Support
For order enquiries, product questions, delivery updates, returns, or general support, please contact us by email.
Email: support@kiwiwags.nz
Our support team aims to respond within 1–2 business days.
To help us assist you faster, please include your order number, the email address used at checkout, and a short description of your request.
Business Information
Business Name: Kiwiwags
Business Address: 38 Rimu Road, Kelburn
City: Wellington
Postal Code: 6012
Country: New Zealand
Email: support@kiwiwags.nz
Warehouse Information
Some Kiwiwags orders may be fulfilled through our warehouse partner in Hong Kong. This helps us offer a wider selection of pet products while continuing to support our customers through our New Zealand-based store.
Warehouse Address: No. 245 Beigang
City: Sai Kung District, New Territories
Country: Hong Kong
Please note that our warehouse is not a public retail location and does not accept customer visits or unapproved returns.
If you need to return an item, please contact us first at support@kiwiwags.nz so we can provide the correct return instructions.
Order Help
When contacting us about an order, please include:
- Your order number
- The name and email address used at checkout
- A brief description of your question or concern
- Photos or videos, if your item arrived damaged, faulty, or incorrect
We Are Happy to Help
Whether your question is big or small, our team is here to support you. From curious cats to playful pups, Kiwiwags is all about helping pets and their people enjoy everyday life together.