Contact Us
Have a question about your order, need help choosing the right product, or want an update on delivery? We are here to help.
At Kiwiwags, we care about making your shopping experience simple, friendly, and reliable — because your pet deserves the best, and you deserve support that feels easy.
Customer Support
For order enquiries, product questions, delivery updates, returns, or general support, please contact us by email.
Email: support@kiwiwags.nz
Our support team aims to respond within 1–2 business days.
To help us assist you faster, please include your order number, the email address used at checkout, and a short description of your request.
Business Information
Business Address: Unit 1005, 10F, Boss Commercial Centre, 28 Ferry St Yau Ma Tei, Hong Kong
If you need to return an item, please contact us first at support@kiwiwags.nz so we can provide the correct return instructions.
Order Help
When contacting us about an order, please include:
- Your order number
- The name and email address used at checkout
- A brief description of your question or concern
- Photos or videos, if your item arrived damaged, faulty, or incorrect
We Are Happy to Help
Whether your question is big or small, our team is here to support you. From curious cats to playful pups, Kiwiwags is all about helping pets and their people enjoy everyday life together.